FAQ

JudokaStore is a small t-shirt brand focused on providing high quality products for Judo community with great customer service.

Shipping

When will I receive my order?

We will ship you order out the following business day. Standard shipping for an order in the US can take up to 5 – 10 business days. International orders can take up to 3 – 5 weeks to arrive depending on customs and final destination.

How will my shirts be shipped?

We will ship your shirt(s) with USPS and/or FedEx, in our custom black poly mailers, branded with the Judoka logo. We use poly mailers so that your shipping cost can stay as low as possible but still maintain a nice custom look and feel that is consistent with our brand.

What about shipping internationally?

We want to make sure that our products are available to everyone worldwide. Therefore we ship to almost every country around the world. Please understand that orders shipped outside of the US are subject to regular customs duties and fees levied by the destination country.

What are your shipping costs?

We try to keep costs down as much as possible for our customers. For packages shipped in the US, we normally charge $4.75 for your first item and $1.00 for every additional item shipped. International shipping costs vary. We recommend that you select your country during checkout and click to update your cart for a more accurate estimate of shipping costs.

Judoka Store

What forms of payment do you accept?

We try to cover the board and accept all major credit cards including VISA, MasterCard, American Express, Discover or direct payments through PayPal. Some sales happen face to face in which case we accept cash or we use our trusty Square card reader that securely accepts VISA, MasterCard, American Express and Discover.

What is your return policy?

Customer service is a top priority for us. We want to make sure everyone has a great experience with our brand. Within 10 days of delivery, if you are unhappy with an unworn / unwashed item, you may return it for a refund (minus shipping cost). If you receive a defective shirt, you may exchange it for a new one, we will ship it to you at no additional charge.

Is your store secure?

Yes! Our site does not store any of your personal information, in fact the only time you are required to input any of your personal / payment information is on PayPal’s website. PayPal handles all of our transactions. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, we do not receive sensitive financial information like your credit card or bank account number.

Do I need a PayPal account to purchase from your store?

Of course not. We understand that not everyone has a PayPal account. PayPal allows individuals to use their service without being a member. Please make sure to provide proper shipping information since we use PayPal to help organize our shipments.

Our Shirts

What kind of shirts do you print on?

Out of all the shirts that we have researched, we feel that the American Apparel and Canvas shirts best represent the type of quality we want to demonstrate in our brand. All of our shirts will be printed on either brand shirts and rebranded with our name.

How do Judoka shirts fit?

The fit of our shirts will depend on the type of material that is used. Most of our shirts are classic fit. You will find a link to a sizing chart on each product page. If you have any further questions, please feel free to send us a message.

How should I wash and dry my shirts?

Keeping your shirts feeling and fitting like new can be challenging. We have all experienced having a shirt that we just bought shrink two sizes too small, bummer! We recommend that you wash your shirts on cold and either tumble dry on low or hang dry to avoid any shrinking of the tee.

Other Questions

Do you offer any discounts or sales?

Most definitely! To stay on top of our freshest discounts, sales, coupon codes, etc. make sure you join follow our social channels. We will let you know of any new shirt releases, brand updates, random news, coupons, deals, really anything that you may want to know about JudokaStore.

Can you order in bulk and be a reseller?

Yes, to order bulk orders and get better price please contact us using our Contact Form.

Who designs your shirts?

All our shirts designed by the professional graphic designers. We work on the concept in collaboration and making sure we meet the expectations of the Judo community and following the trends.

Have additional questions?

I’m sure there is the possibility that I didn’t answer one of your questions above. In that case, feel free to shoot us an email and we’ll do my best to answer any question you may have. Thanks for your support!